Privacy Policy
Effective Date: March 4, 2025
1. Information We Collect
We collect different types of personal information when you interact with us, including:
- When you visit our website – We collect general browsing data such as your browser type, operating system, and pages visited through Google Analytics to improve your experience.
- When you make a purchase – We collect your name, address, phone number, email, and payment details to process your orders.
- When you subscribe to our marketing communications – We collect your contact details and marketing preferences.
- When you opt into SMS marketing – We collect your phone number and consent preferences.
- When you engage with customer support – We collect relevant details to address your inquiries.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders.
- To communicate with you about your orders, account, and customer service inquiries.
- To send you promotions, exclusive offers, and updates (if you opt-in).
- To improve our website, products, and overall customer experience.
- To comply with legal obligations and prevent fraudulent activity.
3. SMS Marketing & Compliance
If you opt into our SMS marketing program, you agree to receive text messages related to promotions, special offers, and updates.
- Message Frequency – Varies.
- Opting Out – You can cancel SMS services at any time by texting “STOP” to the number that sent you the message. After you send “STOP,” you will receive a confirmation message and will no longer receive further SMS communications.
- Carrier Liability – Carriers are not liable for delayed or undelivered messages.
- Third-Party Data Sharing – We do not sell or share your mobile phone number or personal information with third parties or affiliates for marketing or promotional purposes.
- Use of Mobile Information – We do not purchase or use mobile numbers from third-party sources.
- Message & Data Rates – Standard message and data rates may apply depending on your wireless carrier.
4. How We Share Your Information
We do not sell or share your personal information for marketing purposes. However, we may share data in the following cases:
- With trusted service providers – To process transactions and fulfill orders.
- For legal reasons – To comply with legal requirements, respond to court orders, or protect our rights.
- With your consent – If we ever need to share your information for another purpose, we will notify you and request your consent.
5. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- Right to Access – You can request to know what personal data we have collected about you.
- Right to Correction – You can request corrections to any inaccurate personal information.
- Right to Deletion – You can request that we delete your personal data, subject to legal retention requirements.
- Right to Opt-Out of Marketing – You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.
- Right to Non-Discrimination – Exercising your privacy rights will not result in discrimination, such as denial of service or increased pricing.
To exercise these rights, please contact us at info@spicyvines.com or 707-927-1065.
6. Security of Your Information
7. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we discover such data, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date. We encourage you to review this page regularly.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Spicy Vines
info@spicyvines.com
707-927-1065
441 Healdsburg Ave., Healdsburg, CA 95448
